POLICY
Intimatefinds Privacy Policy
Last Updated: June 2026
At Intimatefinds, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
By accessing or using the Intimatefinds website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information to provide and improve our services.
Personal Information
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment details (processed securely through third-party payment providers)
- Order history
- Customer service communications
Non-Personal Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages viewed
- Time spent on the website
- Shopping preferences
2. How We Use Your Information
Intimatefinds uses collected information to:
- Process and fulfill orders
- Manage customer accounts
- Provide customer support
- Improve website functionality
- Personalize shopping experiences
- Send order confirmations and shipping updates
- Prevent fraud and unauthorized activities
- Comply with legal obligations
- Send promotional communications (with consent where required)
Terms of Use
Last Updated: June 2026
Welcome to Intimatefinds. These Terms of Use govern your access to and use of our website, products, and services.
By accessing or using Intimatefinds, you agree to comply with these Terms.
1. Eligibility
You must be at least 18 years of age to use this website and purchase products from Intimatefinds.
2. Account Responsibility
Users are responsible for:
- Maintaining account confidentiality
- Providing accurate information
- Restricting unauthorized account access
- Updating account details when necessary
3. Product Information
We strive to ensure product descriptions, pricing, and images are accurate. However, errors may occasionally occur.
Intimatefinds reserves the right to:
- Correct inaccuracies
- Modify pricing
- Update product information
- Cancel orders affected by errors
4. Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel orders if:
- Fraudulent activity is suspected
- Payment authorization fails
- Product inventory issues arise
- Legal restrictions apply
5. Intellectual Property
All website content including text, graphics, logos, images, videos, product descriptions, and website design remain the property of Intimatefinds and may not be copied, reproduced, or distributed without prior written permission.
6. Prohibited Activities
Users may not:
- Violate applicable laws
- Interfere with website functionality
- Attempt unauthorized access
- Distribute harmful software
- Use the website for unlawful purposes
7. Limitation of Liability
Intimatefinds shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or products.
8. Governing Law
These Terms shall be governed by applicable international commerce laws and regulations where legally permissible.
9. Contact
Questions regarding these Terms may be directed to support@intimatefinds.com.
Extended Warranty Policy
Last Updated: June 2026
At Intimatefinds, customer satisfaction and product quality are our priorities.
Certain eligible products may qualify for an Extended Warranty Program.
1. Exclusions
Warranty does not cover:
- Misuse or abuse
- Accidental damage
- Unauthorized modifications
- Improper storage
- Normal wear and tear
2. Claim Process
Customers must:
- Contact customer support.
- Provide proof of purchase.
- Submit requested product details.
- Follow warranty assessment procedures.
3. Resolution
Depending on the evaluation, Intimatefinds may:
- Repair the product.
- Replace the product.
- Provide store credit.
- Offer an alternative resolution.
Warranty coverage periods may vary by product category.
Shipping Policy
Last Updated: June 2026
1. Processing Time
Orders are typically processed within 1–3 business days.
Orders placed during weekends or holidays may require additional processing time.
2. Delivery Time Estimates
- United States: 5–10 Business Days
Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or local regulations.
3. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
4. Lost or Delayed Shipments
If your shipment appears to be delayed or lost, please contact our customer support team for assistance. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Cancellation & Returns Policy
Last Updated: June 2026
At Intimatefinds, customer satisfaction is important to us.
1. Order Cancellation
Orders may be canceled before shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
2. Return Eligibility
Returns may be accepted if:
- The product is defective.
- The product arrives damaged.
- An incorrect item is received.
Due to hygiene, health, and safety considerations, certain intimate and personal-use products may not be eligible for return once opened.
3. Return Conditions
Returned products must:
- Be unused where applicable.
- Include the original packaging.
- Include proof of purchase.
4. Return Request Process
To request a return:
- Contact our support team within 14 days of delivery.
- Provide your order number.
- Submit photos if requested.
- Await return authorization before sending the item.
5. Refund Processing
Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.
Refunds will be issued to the original payment method used for the purchase.
6. Non-Refundable Items
Certain products, clearance items, and opened hygiene-sensitive products may not be eligible for refunds or returns.